Jom3ah Consignment Sales Terms and Conditions

Welcome to Jom3ah's consignment sales service. This service allows you to sell women's clothing and accessories that you no longer need, with no upfront listing or storage fees. Jom3ah inspects, photographs, lists, markets, and sells accepted items on your behalf, charging a commission only once a sale is finalized.

Please read the following Terms and Conditions before submitting your request. By submitting your request after agreeing to these Terms and Conditions, you acknowledge that you have read, understood, and accepted them.

  1. Items You Can Submit for Sale

You may submit new or pre-owned women's clothing and accessories, including handmade items, provided they are in at least excellent condition, clean, intact, and fit for use.

Jom3ah reserves the right to inspect, assess, accept, or reject items in accordance with its quality and suitability standards. Receiving items does not mean that all of them have been accepted for sale.

Special offers and preferential commission terms may be available for quantities of new items. Any such terms will be explained to you before you agree to them.

  1. Submitting a Request and Handing Over Items

Consignment requests must be submitted through the online form on the Jom3ah website, including the details of the items, their prices, and any other required information.

After receiving and inspecting the items, Jom3ah will notify you of the accepted and rejected items, if any, through the designated communication channels. You will also receive an electronic confirmation listing the accepted items that have been entered into the sales system.

No fee is charged for the initial collection of items.

By submitting a request, you confirm that you own the items or are legally authorized to sell them, and that, to the best of your knowledge, the information you provide about them is accurate.

  1. Setting Prices and Commission

When submitting an item, you must specify two prices:

  • Minimum Price: The lowest price at which you agree to sell the item, which must not be less than JOD 5. This price includes Jom3ah's commission.
  • Preferred Price: The price you hope to achieve when the item is sold.

Jom3ah sets the final selling price within the agreed range between the minimum price and the preferred price. Jom3ah may offer discounts and promotional deals, provided that the final selling price does not fall below the approved minimum price unless you agree to amend it.

Jom3ah does not guarantee that an item will be sold or that the preferred price will be achieved.

Jom3ah's commission is calculated based on the actual final selling price under a tiered commission structure in which the commission rate decreases as the selling price increases. Before an item is accepted, Jom3ah will inform you of the commission and the estimated net amount payable to you if the item sells at either the minimum price or the preferred price.

No upfront listing or storage fees are charged, and commission is payable only once the sale is finalized.

  1. Changing Prices and Commission

You may request a change to the minimum price or preferred price by contacting Jom3ah. Any change will take effect only after it has been confirmed by Jom3ah and documented by email or WhatsApp.

Once the new prices are approved, the estimated net amount payable to you will be recalculated based on the revised prices and the applicable commission.

The commission approved when an item is listed remains applicable throughout its listing period. Commission terms for existing items will not be changed without notifying you and obtaining your consent. The same applies when renewing the listing period.

  1. Listing Items and Listing Period

Jom3ah is responsible for pricing, listing, and marketing accepted items within the agreed price range.

The annual listing period begins on the date the item is actually listed for sale on the Jom3ah platform, not the date it is received.

At the end of the year, Jom3ah will decide whether it wishes to continue listing the item. Renewal is not automatic and requires the agreement of both parties. The listing may be renewed under the existing terms or under revised terms, which will be communicated to you and require your consent.

  1. Retrieving Unsold Items

You may not request the return of accepted items during the first three months from the date Jom3ah receives them.

After three months have passed, you may request the return of any item that has not been finally sold. Jom3ah will prepare the item and make it available for collection within a maximum of three days from the date of your request.

No fee is charged for the return of the item itself. You may collect it from Jom3ah's premises free of charge or request delivery for the applicable delivery fee. The current delivery fee within Amman is JOD 1. Jom3ah will inform you of any applicable delivery fees before arranging delivery.

  1. Rejected Items

Rejected items are not included in the consignment sales system and will not be offered for sale through Jom3ah. You may request their return at any time.

If all items in a request are rejected, you must collect them within 30 days from the date you are notified of the rejection.

If Jom3ah is unable to contact you or you do not respond to its attempts to reach you, Jom3ah does not guarantee that the items will continue to be stored indefinitely. Jom3ah may donate items that have not been collected after one year and 30 days from the date they were received, provided that its communication attempts are documented.

If some items are accepted and others are rejected, you may request the return of the rejected items at any time. If those items remain with Jom3ah and are not collected, the donation provisions set out above will apply to them.

  1. Expiry of the Listing Period and Non-Renewal

If Jom3ah decides not to renew an item's listing after the annual listing period ends, it will notify you that the item must be collected.

You will have 30 days from the end of the annual listing period to collect the item. If you do not collect it within this period, Jom3ah does not guarantee continued storage and may donate the item after the period expires, provided that it has notified you and documented its attempts to contact you.

Jom3ah will not be required to compensate you for an item donated in accordance with these Terms and Conditions.

  1. When Is an Item Considered Finally Sold?

An item is not considered finally sold merely because the buyer places an order or pays for it. The sale must be completed, and the applicable period for the buyer to return the item under Jom3ah's return policy must have expired.

If an order is cancelled or an item is returned before the sale is finalized, no amount will be credited to you for that transaction. Jom3ah may relist the item if it remains suitable for sale.

Once the sale is finalized, Jom3ah will update the item's status and display the net amount payable to you.

  1. Amounts Due and Payouts

You are entitled to the net selling price after deduction of the commission applicable to the item.

You may request a payout at any time after the sale is finalized. There is no minimum payout amount, and you do not need to wait for a weekly or monthly payout date.

Jom3ah will process your payout request within a maximum of three business days from the date it receives a complete request, provided that you have supplied accurate and complete payment details. If the transfer cannot be completed because the information is missing or incorrect, or due to circumstances beyond Jom3ah's control, you will be notified if you need to correct or complete your details.

  1. Jom3ah's Responsibility for Items

Jom3ah is responsible for accepted items in its possession in accordance with these Terms and Conditions.

Jom3ah does not guarantee that an item will be sold or that the preferred price will be achieved. You may request the return of an unsold item once the non-return period has elapsed, subject to the provisions set out above.

If an item is lost or damaged due to circumstances for which Jom3ah is responsible, Jom3ah will compensate you if the loss or damage results in the item being lost, becoming unfit for sale, or suffering a reduction in its sale value.

If an item is lost or damaged to the extent that it becomes unfit for sale, compensation will be calculated based on the net amount you would have received had the item been sold at the agreed minimum price, after deducting the commission applicable to that price.

If the damage is partial and does not prevent the item from being sold, appropriate compensation will be determined based on the actual damage and its effect on the item's condition and sale value.

  1. Communication and Notifications

Jom3ah uses email, WhatsApp, and other contact details you provide to communicate with you regarding your request, items, amounts due, and any procedures relating to the service.

You are responsible for providing accurate and up-to-date contact details and notifying Jom3ah of any changes. Jom3ah retains records of notifications and communication attempts relating to items, including cases that may result in items being returned or donated.

  1. Amendments to the Terms and Conditions

Jom3ah reserves the right to develop its consignment sales service and amend its terms to meet business requirements. Amendments will apply to new requests and items after they are published or communicated to the relevant owners.

Amendments will not apply retroactively to rights and obligations agreed upon for existing items. Any amendment requiring your consent, including changes to prices or commission when renewing an item's listing, will not take effect until you have been notified and have given your consent.

  1. General Provisions

The consignment sales service is subject to the laws and regulations in force in the Hashemite Kingdom of Jordan, to the extent applicable.

By submitting a consignment sales request after agreeing to these Terms and Conditions, you acknowledge that you have read, understood, and accepted them.

If you have any questions before submitting your request, you may contact Jom3ah for clarification.

Thank you for choosing Jom3ah to sell your items.